Terms and
Return Policy

All accounts are due payable at our office in Lubbock, TX.  All web purchases are to be prepaid.  Items that are lost or damaged in transit are at purchaser's risk.  Orders are subject to approval by our home office.  Shipments are subject to delays, due to strikes, accidents, transportation companies and other conditions beyond our control.  Prices are subject to change without notice.  All warranties expressed or implied are subject to manufacturer's policies and credits.  All sales are final for special orders.  All other items are subject to a 25% restocking charge and a return merchandise authorization.  If you have any questions or need to return a product please call our office at (806) 762-1822. 

O'Tool Plastic Pipe Inc. (O’Tool) is a pipe, valve and fitting distributor.  We buy from manufacturers to supply products to our customers.  O'Tool does not manufacture or engineer any products.  We do not advise our customers of any of our product's capacity or uses.  All warranty comes from the manufacturers.  O'Tool does not warrant its products or accept legal responsibility for the use or misuses of any product it sells.

O'Tool Industries, Inc.
1322 Erskine Street
Lubbock, TX 79403

Questions? Call us at 806-762-1822 or 800-333-1197