All accounts are due payable at our office in Lubbock, TX. All web purchases are to be prepaid. Items lost or damaged in transit are at the purchaser's risk. Orders are subject to approval by our home office. Shipments are subject to delays due to strikes, accidents, transportation companies, and other conditions beyond our control. Prices are subject to change without notice. All warranties expressed or implied are subject to the manufacturer's policies and credits. All sales are final for special orders. All other items are subject to a 25% restocking charge and a return merchandise authorization. If you have any questions or need to return a product, please call our office at (806) 762-1822.

O'Tool Plastic Pipe Inc. (O'Tool) is a pipe, valve, and fitting distributor. We buy from manufacturers to supply products to our customers. O'Tool does not manufacture or engineer any products. We do not advise our customers of any of our product's capacity or uses. All warranty comes from the manufacturers. O'Tool does not warrant its products or accept legal responsibility for using or misusing any product it sells.

O'Tool is happy to help our customers by threading, grooving, gluing, pressing, and cutting our materials. We use industry-standard equipment to provide these services to you. We are confident in our work and do everything possible to give you the best available cuts, threads, grooves, presses, and glues.

However, we encourage our customers to check the work before purchasing the product. Cut, grooved, threaded, pressed, or glued products are nonrefundable. O'Tool does not manufacture or engineer any products. We do not advise our customers of our product's capacity or uses. O'Tool does not warrant its services or accept legal responsibility for using or misusing any product or services it sells.